We're expanding our private think-tank series with association leaders who are positioning their organizations to navigate disruption and serve the modern member.
Upcoming Sessions
October 29, 2026 · 12:00 p.m. ET
Fall 2026
Past Sessions
June 30, 2026
August 13, 2026
September 24, 2026
“It’s just been really, for me, fantastic to know other people who are in similar situations… I just think it’s great that this community has been brought together.”
“No one’s cracked the code. But that’s also fantastic, because it just means that things that other people have tried, I don’t have to waste my time trying.”
Story gives membership emotional meaning.
Story is what gives membership emotional meaning. It shapes how members understand the organization, how they see themselves inside it, and why they continue to stay connected over time. This session explores how associations use story to reinforce identity, strengthen belonging, and create continuity across the entire member lifecycle.
Navigate growth pressures without sacrificing the mission.
Associations are under growing pressure to prioritize efficiency, larger accounts, and scalable growth. This session explores how organizations navigate growth pressures without sacrificing the mission, community, and smaller members that membership was originally built to include.
Turn onboarding into initiation, not a library tour.
Most onboarding experiences still function like a library tour filled with logins, PDFs, and feature walkthroughs. This session explores how onboarding becomes initiation and turns new members into active participants instead of passive consumers.
Membership becomes something people evaluate on usage, not identity.
Most associations unintentionally train members to think transactionally through the way they market and communicate. Over time, membership becomes something people evaluate based on usage rather than identity.
Compete on what technology cannot replicate: human belonging.
AI is rapidly replacing the value of information-based membership models. As content and resources become automated, associations will need to compete on something technology cannot replicate: human belonging.
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